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Policy & Care Instructions

We absolutely LOVE to embroider, personalize or customize on anything!!  

This Policy is written to protect you, as the customer, and us, as the seller. The Policy may change or be updated at any time. We appreciate your business very much and just want to say “Thank you” for shopping with Ciao Bella Boutique!!

Turn Around Time for ALL Personalized/Custom Orders:

To provide the best quality to you, the usual Turn Around Time for ALL Personalized/Custom Orders are 5-10 Business Days (1-2 weeks).  

The first day of your Turn Around Time is when your invoice is paid or your order is completed on our website. If you pay or complete your order after 5 o'clock Standard Central Time, your order is considered purchased the Next Business Day!

Holidays:  Please understand that Holidays are busy times for everybody. During any Holiday, the Turn around Time can change to 10-15 Business Days (2-3 weeks).  

Can I get it sooner than 5-15 Business Days?:  You sure can! If you'd like your Personalized Item sooner (even during a Holiday), please contact Us and we'll check the schedule for possibly accommodating your sooner date.  ;) ** PLEASE NOTE THAT NOT ALL ITEMS CAN BE SCHEDULED AT A SOONER DATE** 

Rush Items:  On a time crunch?!  We can help! Rush Items is when you'd like your product within 1-3 business days.  There is a fee for any Rush items. You may choose this option during checkout.  It is listed as a Shipping Option. 

Pre-Order Items:  Your order will be completed 1-2 weeks after the Pre-Order Shipment Date Received (when the item is actually in stock).  If you need your item on a certain date after the Shipment is in stock, please state the date needed at the Time Of Purchase.  

Care Intructions:
For All Personalized/customized items, the following are Care Instructions for washing and drying.
For Embroidered Items:
  • Turn inside out before putting in Washer
  • Wash on Hand Wash Cycle ONLY with Cold Water
  • Hang Dry
For any items with vinyl:
  • Washing Garments - Turn inside out, Hand Wash/Delicate Cycle 
  • Washing Items - Hand Wash - Do not put in dishwasher
  • Hang Dry.
  • When ironing, please iron when garment is turned inside out, or you may place a piece of parchment paper on top of the area with the vinyl. No Ironing directly on the vinyl. This will melt the vinyl.
  • Not Microwaveable
For Handmade Tutus:
  • Wash under sink with a damp cloth.  
  • Please do not wash in washer because it will wrinkle
  • To straighten out the tutu, comb the tulle with your hands to smooth it out. 
If something happened to an item without following our Care Instructions, we are not liable for a refund, but we may be able to make another one for you at cost. If something happened to an item after following Care Instructions, we are happy to make another one for you without cost. Please contact us if you’d like for us to make another one. 
Return Policy:

Questions/Concerns:

If you have questions or concerns, please contact US!

You can contact me by:

 

 

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